ROI Calculator
Calculate your annual savings
Drag the sliders for your real numbers. Savings estimate based on public pricing + labor cost benchmarks.
Your team
% of tickets AI resolves without agent involvement. Typical: 40-60%.
Estimated annual savings
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Current annual cost —
Annual cost with Puccha —
Agent hours saved / year —
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How we calculate this
- Human cost per ticket: agent monthly salary × 1.25 (benefits) ÷ 22 working days ÷ 8 hrs = hourly cost. Assume 8 min average handling time per ticket.
- Intercom: $39/seat (Advanced) + $0.99 per Fin resolution + AI add-on.
- Zendesk: $115/seat (Suite Professional) + $50/seat (Advanced AI) + $1.50 per autoreply.
- Chatwoot Cloud: $99/mo base + $0.50 per Captain AI resolution.
- Puccha: plan picked from agent count — Free ≤3, Team ≤10 ($109 + $22 per seat above 5), Business ≤20, Enterprise above that at its starting floor (actual Enterprise pricing is negotiated — contact sales for a quote) — plus resolutions beyond the plan’s included pool at its overage rate ($0.12 / $0.08 / $0.05). Handed-off and thumbs-down conversations are not counted.
- Currency: all figures in USD.
- Deflection: % of incoming tickets resolved by AI without human. Human-only cost shown at 0% deflection baseline.
Estimates only. Your actual numbers will vary with ticket complexity, KB quality, and language mix. Contact sales for a benchmark on your real data.