ROI Calculator
Calculate your annual savings
Drag the sliders for your real numbers. Savings estimate based on public pricing + labor cost benchmarks.
Your team
% of tickets AI resolves without agent involvement. Typical: 40-60%.
Estimated annual savings
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Current annual cost —
Puccha annual cost —
Agent hours saved / year —
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How we calculate this
- Human cost per ticket: agent monthly salary × 1.25 (benefits) ÷ 22 working days ÷ 8 hrs = hourly cost. Assume 8 min average handling time per ticket.
- Intercom: $39/seat (Advanced) + $0.99 per Fin resolution + AI add-on.
- Zendesk: $115/seat (Suite Professional) + $50/seat (Advanced AI) + $1.50 per autoreply.
- Chatwoot Cloud: $99/mo base + $0.50 per Captain AI resolution.
- Puccha: plan tier auto-selected from agent count (Team ≤5, Business ≤20, Enterprise >20). No per-resolution fees.
- Currency: all figures in USD.
- Deflection: % of incoming tickets resolved by AI without human. Human-only cost shown at 0% deflection baseline.
Estimates only. Your actual numbers will vary with ticket complexity, KB quality, and language mix. Contact sales for a benchmark on your real data.