Status
Last checked: —
Service level objectives
Internal targets, rolling 30 days. They are not yet contractual: an SLA with service credits is planned, and the trust centre will say when it is in force.
| Plan | Availability (30d) | Chat latency p95 |
|---|---|---|
| Free | 99.0% | 5000 ms |
| Team | 99.5% | 3500 ms |
| Business | 99.9% | 2500 ms |
| Enterprise | 99.95% | 2000 ms |
Measured performance
- Availability, 30 days
- —
- Chat latency p95, 30 days
- —
- Chat latency p95, last 7 days
- —
Measured live across all tenants. The 30-day figures are the ones the targets above are set against; the 7-day figure shows the current trend, which a 30-day window takes weeks to reflect.
Incidents
No incident is in progress.
Subscribe to updates
Email subscriptions are not available yet. Business and Enterprise customers are told about incidents by their account team.