IT Helpdesk
Access, passwords, software & first-line troubleshooting
Most first-line IT tickets are the same handful of requests: access, passwords, a tool that will not open. This assistant handles those from your own runbooks and escalates the rest, so the queue holds the problems that actually need a person.
What it answers from day one
These questions come pre-loaded — they are what this assistant is tuned to handle.
- I forgot my password — how do I reset it?
- How do I request access to a new system?
- VPN won't connect — what should I do?
- Who approves a software installation request?
What you give it
Upload these and it answers from them. It never invents an answer it cannot cite.
- Internal systems user guides
- Access request and password reset procedures
- Device and software usage policy
- Common troubleshooting FAQ
Try it yourself
Open the chat button in the corner — it really retrieves and cites, nothing is scripted.
You're talking to Puccha's own assistant, answering from Puccha's own documentation. That is the point: you can watch it ground an answer and cite it. It is not a hospital's or an insurer's assistant, and no customer data is involved — yours would answer from your documents.
Start with this assistant
Create an account and it is already configured. Add your documents and it is ready.